Privacy Policy.
As a valued customer of Banff Aspen Lodge (BAL), your privacy, consumer rights, and general satisfaction with all our services is most important to us. With that, we outline here – under our privacy policy - our commitment to the proper use of all customer data collected via use of our services, and the privacy of personal information.
This privacy policy describes our policies and procedures on the collection, use and disclosure of your information when you use our website and services, informing you of your privacy rights and how the law protects you.
We use your personal data to provide and improve our services, including our web experience. By using the website, our booking platform and our electronic guest communications software, you agree to the collection and use of information in accordance with this privacy policy.
BAL shall respect and uphold an individual’s right to privacy and to protection of his or her personal information; the BAL privacy policy shall incorporate the provisions of the Personal Information Protection and Electronic Documents Act. This policy applies to all persons and partners who provide personal information to BAL directly or through other means.
BAL shall respect and uphold an individual’s right to privacy and to protection of his or her personal information; the BAL privacy policy shall incorporate the provisions of the Personal Information Protection and Electronic Documents Act. This policy applies to all persons and partners who provide personal information to BAL directly or through other means.
PERSONAL DATA
When you book various services, process payments, or provide information before, during, or after your stay at Banff Aspen Lodge, personal data may be collected. BAL may also receive personal information via our guests’ involvement in customer surveys, request or complaint communication, or via our third-party partners such as tour operators, travel agencies and reservation platforms.
BAL may collect and use information about customers solely for the following purposes: for guest feedback and satisfaction surveys; to provide the services as requested; to fulfil a contract; to manage your online account; to contact you regarding our services; to process payment for the services requested; for research and service experience improvements. From time to time, we may collect information about you and / or your travel group, including the following:
Contact details (last name, first name, address, telephone number, email)
Personal information (such as, date of birth, nationality)
Information relating to your children (first name, date of birth, age)
Your credit card number (for transaction and reservation purposes)
Information contained on a form of identification (such as ID card, passport or driver licence)
Your arrival and departure dates
Your preferences and interests (for example, room type selected and preferred choices, such as smoking or non-smoking room, etc.)
Technical and location data you generate as a result of using our website and software applications
BAL may share your data with a number of authorized persons within the company in order to effectively deliver our services to the highest quality and efficiency; the following groups may access your data for these purposes: hotel staff, including our Front of House and managerial teams; sales & marketing employees; IT specialists; commercial partners.
The only circumstances under which personal information may be disclosed to third parties is for the fulfillment of any purposes identified above, or as required by law. Where personal information is disclosed to third parties for the fulfillment of any purposes identified above, BAL will make all reasonable efforts to ensure that the third party has appropriate security procedures in place for the protection of the personal information being transferred.
BAL shall not use or disclose personal information for any purpose other than that for which it was collected, except with members’ consent or as required by law. BAL shall not sell, lease, or provide information about members to other parties. Personal information shall be retained only as long as is necessary for the fulfillment of the purposes for which it was collected, or as required by law.
BAL will make all reasonable efforts to ensure that personal information is as accurate, complete, and current as required for the purposes for which it was collected. BAL shall use appropriate security safeguards to protect members’ personal information from risks such as loss, misuse, unauthorized access, disclosure, or alteration. All BAL staff shall abide by our privacy standards as set out here.
RETENTION OF PERSONAL DATA
BAL will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
BAL will also retain usage data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.
TRANSFER OF PERSONAL DATA
Your information, including personal data, is processed at the company's operating offices in Banff, Alberta, Canada, and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.
BAL will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
SECURITY OF PERSONAL DATA
The security of personal data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect personal data, we cannot guarantee its absolute security.
USE OF OUR WEBSITE; EXCLUSION OF LIABILITY
BAL uses cookies, user experience insights and other tracking technologies on its website.
Cookies or Browser Cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service. Unless you have adjusted your browser setting so that it will refuse cookies, our service may use cookies.
Web Beacons. Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit BAL, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
In no event will BAL be liable for any damages, including without limitation, direct or indirect, special, incidental, moral or consequential damages, loss of profits, opportunities or information or for expenses arising in connection with the use of the BAL website, any software algorithms available on this website, nor with any hyperlinked website or for the use of or the inability to use such material, software algorithms or hyperlinked website by interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if BAL is advised of the possibility of such damages, losses or expenses.
CHANGES TO THIS POLICY
We may update our privacy policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this policy periodically for any changes. Changes to the privacy policy are effective when they are posted on this page.