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Detailed Description >>

Employee Housing Agreement >>

Uniform Policy >>

To ensure that all guests receive a comfortable, relaxed stay in facilities that are clean, properly functioning and safe.

Our goal at The Banff Aspen Lodge is to continually strive to improve our customer service, room cleanliness and maintenance in order to better meet the needs of our clients.

Regular staff meetings, intervention programs, courses and safety drills along with staff incentives, will ensure staff are knowledgeable, efficient and ensure targets are set and achieved within specified times allocated.

Report on duty on time, in uniform and well groomed as specified in handbook To give the best service and assistance to all hotel guests and visitors Make guests feel welcome by exhibiting and maintaining a positive, friendly and courteous attitude at all times To be familiar with all accommodations and facilities To know the Health and Safety Policy and Emergency Plan of the hotel To understand the Health and Safety Program along with practicing safe work practices Handle guest enquiries and complaints in a professional manner, consistent with hotel policy Sign in, get keys and daily list from housekeeping office Start laundry Start daily job list which includes all common areas (snow shoveling in winter at hotel and employee accommodation, yard work in summer at hotel and employee accommodation, lobby, lounge, front desk area, outdoor hot tub area, restaurant washroom, hallways, walkways and stairways and wash & deliver glasses/coffee mugs)

Prepare and take out garbage Prepare and organize recycling Ensure all environmental policies are followed Prepare and take out linen for Custom Linen Report any maintenance problems to supervisor Assist with room cleaning when required Break times are to be taken at specified times only Never go home without permission from supervisor Turn in key and sign out properly Liaise with other department as required Be informed about local attractions and events and how to access additional information Any other associated duties as required